Term and Conditions

Welcome to Swimline Store! These Terms and Conditions govern your use of our website swimgearco.com and your purchases of our water sports products. By accessing our site and making a purchase, you agree to be bound by these terms.

At Swimline Store, we’re committed to providing quality water sports gear and ensuring a positive experience for all our customers. Please read these terms carefully before using our services.

By using our website, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Maintain the confidentiality of your account credentials
• Use the website only for lawful purposes
• Not attempt to undermine the security or integrity of our systems
• Be responsible for all activities that occur under your account
• Verify that products ordered meet your requirements before purchase
• Ensure that the products you order comply with any regulations in your location

Swimline Store specializes in water sports equipment and accessories including:

• Backpacks & Bags
• Boys’ and Girls’ swim gear
• Dryland Training equipment
• Electronics for aquatic activities
• Facility & Deck Equipment
• Guard & Rescue Equipment
• Lifeguard supplies
• Men’s and Women’s swimwear
• Paddle Board Gear
• Personal Care products
• Rash Guards
• Recreational water gear
• Snorkel Gear
• Surf Gear
• Swim Essentials and Safety equipment

All product descriptions are provided in good faith, but we do not warrant that they are complete, error-free, or entirely accurate.

Order Process

When you place an order:

• You will receive an order confirmation email acknowledging we’ve received your order
• We process orders within 1-2 business days after payment confirmation (excluding weekends and holidays)
• We reserve the right to refuse or cancel any order for any reason, including limitations on product availability, inaccuracies, or errors in product information

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All prices are listed in US Dollars (USD). You are responsible for any currency conversion fees or international transaction fees that your financial institution may charge.

Shipping

We ship to most locations worldwide, excluding some remote areas and parts of Asia. Our shipping options include:

• Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after shipment
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery within 15-25 business days after shipment

We want you to be completely satisfied with your purchase. Please review our return policy:

Return Timeframe

We accept returns and exchanges for most items within 15 days of receiving your order.

Conditions for Returns

To be eligible for return or exchange, items must be:

• In original, unused condition with all tags attached
• In the original packaging
• Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged unless defective:

• Personal Care products
• Electronics (unless defective)
• Opened Snorkel Gear
• Used Rash Guards and swimwear

Return Process

To initiate a return or exchange:

1. Contact our customer service team at [email protected] within 15 days of receiving your order
2. Provide your order details and reason for return/exchange
3. Wait for authorization – we’ll email you a Return Merchandise Authorization (RMA) number and instructions
4. Package the item(s) securely with the RMA number clearly visible on the outside
5. Ship the package to: Swimline Store Returns, 17 Gregory Street, Middleton, US 01949

Refund Processing

Once we receive and inspect your returned item:

• Refunds will be processed within 5-7 business days
• Your refund will be credited to your original payment method
• Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement
• Original shipping fees are non-refundable
• Customers are responsible for return shipping costs unless the return is due to our error or a defective product

All content on this website, including text, graphics, logos, images, and software, is the property of Swimline Store or our content suppliers and is protected by international copyright laws.

You may not:

• Republish material from this website without prior written consent
• Sell, rent, or sub-license material from the website
• Reproduce, duplicate, copy, or otherwise exploit material on our website for commercial purposes
• Use any automated systems or software to extract data from our website for commercial purposes

The Swimline Store name and logo are trademarks of our company. All other trademarks appearing on our site are the property of their respective owners.

Swimline Store, including its directors, employees, and affiliates, shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your access to or use of, or inability to access or use, the service
• Any conduct or content of any third party on the service
• Any unauthorized access to or use of our servers and/or any personal information stored therein
• Any interruption or cessation of transmission to or from our service
• Any bugs, viruses, Trojan horses, or the like that may be transmitted to or through our service

Our total cumulative liability to you for all claims arising from or related to the website or products shall not exceed the amount you paid for the products that are the subject of the claim.

Your privacy is important to us. Please refer to our separate Privacy Policy for information about how we collect, use, and protect your personal data.

These Terms and Conditions shall be governed by and construed in accordance with the laws of the United States and the state of [Insert State], without regard to its conflict of law provisions.

Any disputes arising from these terms or your use of our website shall be resolved in the courts located in [Insert County], [Insert State].

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of the website after any changes constitutes your acceptance of the new Terms and Conditions.

We will notify you of significant changes through the email address associated with your account or through a notice on our website.

If you have any questions about these Terms and Conditions, please contact us at:

Email: [email protected]
Address: 17 Gregory Street, Middleton, US 01949

Our customer service team is happy to assist you with any questions or concerns.