At Swimline Store, we stand behind the quality of our water sports gear and want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with a straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges for most items within 15 days of receiving your order.

Condition of Items

To be eligible for return or exchange, items must be:

  • In original, unused condition with all tags attached
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged unless defective:

  • Personal Care products
  • Electronics (unless defective)
  • Opened Snorkel Gear
  • Used Rash Guards and swimwear

Note: This policy is designed to protect all our customers and ensure hygiene standards.

How to Initiate a Return or Exchange

  1. Contact our customer service team at [email protected] within 15 days of receiving your order.
  2. Provide your order details and reason for return/exchange.
  3. Wait for authorization – we’ll email you a Return Merchandise Authorization (RMA) number and instructions.
  4. Package the item(s) securely with the RMA number clearly visible on the outside.
  5. Ship the package to our return address (provided with your RMA instructions).

Important: We recommend using a trackable shipping service for returns. Swimline Store is not responsible for return items lost in transit without proof of delivery.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. Original shipping fees are non-refundable.

Refund Processing

Once we receive and inspect your returned item:

  • Refunds will be processed within 5-7 business days
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Depending on your financial institution, it may take an additional 3-5 business days for the refund to appear on your statement

Exchange Processing

For exchanges:

  • We will ship the replacement item once we receive and process your return
  • Standard shipping charges apply for the new item unless the exchange is due to our error
  • If the exchanged item is of higher value, you will be charged the difference

Defective or Incorrect Items

If you receive a defective item or incorrect product, please contact us immediately at [email protected]. We will cover return shipping costs and expedite your replacement or refund.

Return Request Template

Use the following template when emailing us about a return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:

Dear Swimline Store Customer Service,

I would like to request a [return/exchange] for my recent order.

Order Number: [Your Order Number]
Order Date: [Date of Order]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please provide details]

Please send me the Return Merchandise Authorization number and instructions for returning the item(s).

Thank you,
[Your Full Name]
[Your Email Address]
[Your Phone Number]

Return Address

All returns must be sent to our facility after receiving authorization:

Swimline Store Returns
17 Gregory Street
Middleton, US 01949

International Returns: Due to customs regulations, we cannot accept returns from international customers without prior authorization. Please contact us before attempting to return any items.

Questions?

If you have any questions about our returns and exchanges policy, please contact our friendly customer service team at [email protected]. We’re here to help ensure you have the best experience with your water sports gear!

Happy Swimming,
The Swimline Store Team